Community Map

A satellite map of the community showing what is where and what is going on: amenities, upcoming events, and every open issue, on top of the property roster. Report a problem or host an event by dropping it where it actually is.

What the map shows

The map is the community with everything currently going on placed on it, rather than a list you have to read. Four kinds of pin share the map: amenities (the pool, the clubhouse, the dog park), upcoming events, open issues, and the homes in the property roster. Amenities, events, and issues are switched on when the map opens; homes start switched off, so the first thing you see is what is happening rather than a wall of addresses.

Clicking any pin opens its details beside the map. An amenity shows its hours, rules, access information, and its booking option if it takes reservations. An event shows the full listing and lets you RSVP. An issue shows the category, the note, any photo, and whether neighbors have confirmed seeing it too. A home shows the address and the number of active residents linked to it.

Where pins pile up, they collapse into a single numbered cluster; zooming in splits them back apart. Urgent open issues get a gentle pulse so they stand out from routine ones, which is skipped if your device asks for reduced motion.

Layers, search, and the list

The layer chips turn each family of pin on and off. This is the declutter control: switch off events and issues to read the map as a plain property map, or switch off homes to see only what is happening. Search covers everything currently on the map, so typing part of an address, an amenity name, or an issue category jumps you to it. The list view shows the same items as a scrollable list grouped by kind, which is often faster on a phone than hunting for a pin.

Reporting an issue

Report an issue lets you drop a pin exactly where the problem is, then add a category, a note, and a photo, and mark it urgent if it cannot wait. Placing it on the map is the point: a broken sprinkler at a specific corner is far more useful to whoever fixes it than the same sentence typed into a chat thread. Reports made here are the same Community Issues records you see elsewhere in the portal, so nothing is siloed on the map.

If someone else has already reported something you have also noticed, confirm it instead of filing a duplicate. The confirmation count on the pin is a rough measure of how many people it is affecting, which helps the people triaging decide what to do first. Clicking again removes your confirmation.

While your own report is still open you can move it (if you dropped the pin in slightly the wrong spot) and edit its note. Once it has been resolved or closed, the location stays as history. Marking an issue resolved is a separate permission, so it is normally done by whoever handles maintenance rather than by the person who reported it.

Events on the map

Host an event creates a calendar event with a location already attached, by dropping it where it is actually happening. A block party pinned to the right cul-de-sac tells people more than an address line does. Events on the map are the same events as on the calendar, so anything with coordinates shows in both places, and RSVPs travel with it.

Getting around

If your account is linked to a property with coordinates, the map can pan and zoom straight to your own pin. A control rail in the corner recenters on the community, jumps to your current location, switches between the tilted 2.5D and flat top-down views, toggles satellite imagery on and off (street names stay visible either way), and takes the map fullscreen, which is handy on a phone or when presenting at a meeting. On a phone the details, layers, and creation controls open as sheets from the bottom of the screen instead of beside the map.

Opting out of the map

Two independent privacy switches affect what shows here. An admin can hide a property from the map entirely (rare. usually used for vacant or sensitive units), and any resident can opt out of being counted in the resident-count popup on their property’s pin from the privacy section of /profile. The pin still exists; you just don’t add to the count. Properties with nobody living in them are left off the map unless you deliberately show vacant ones.

What admins see

Admins see every active property, including ones flagged hidden by the property-level toggle, so they can verify the full roster is mapped correctly. Resident-side opt-outs from the profile privacy toggle still apply (the resident count on each pin only counts opted-in profiles), but no property is hidden from the admin view by either of the two privacy switches.

Admins also set the map up: drawing the community boundary, placing amenities by dropping them where they stand, and finding events that were created without a location so they can be placed. Properties without latitude and longitude on file are not plotted at all, so filling in coordinates on the property record is what gets a home onto the map.