Notices

How the board sends official communications and how you find them. Notices are different from regular notifications — they're recorded for the legal paper trail and they don't disappear.

What a notice is

A notice is an official communication from the community to you, tied to something specific. The most common kinds:

— A violation notice when the board records a CC&R issue against your property.
— An architectural review notice when a decision is rendered on a request you submitted.
— An account notice when there's a balance owed or a payment update.
— A maintenance notice when staff updates the status of a request you filed.

Notices use templates the board has authored — same template fans out to every recipient with their name, address, and other personal details filled in. The board never sees a notice draft "floating around"; every send is locked at the moment it goes out, and you receive an exact copy.

Your inbox

Every notice addressed to you lives at /notices in the sidebar (under Get help). Newest at the top, with the sender, sent date, and a category badge — Violation, Account, Architectural, etc. Click any row to read the full body.

Notices stay in the inbox indefinitely. They're the formal record, distinct from the scrolling stream of notifications at /notifications (announcements, chat mentions, etc.). If the board sent you something six months ago, you can find it here.

How notices reach you

Each notice template specifies how it's delivered. Most use multiple channels at once:

— In-app: a notification fires when the notice goes out. Click it to open the inbox.
— Email: a copy lands in the email on your profile.
— PDF: a downloadable version becomes available in the inbox modal.
— Physical mail: a printed copy is mailed (some legally-required notices go this route).

Downloading the PDF

When a notice was sent with the PDF channel enabled, the inbox modal shows a Download PDF link in the header. The PDF is generated at send time and stored — it matches exactly what the board approved, and what physical-mail copies (if any) were printed from.

Hold onto it if you need a record for refinancing, resale, or correspondence with a third party. It's the same document the board has on file.

The paper trail

Every notice writes a permanent row in the community's records, including the exact text that was sent, who sent it, when, and which channels were used. The body is frozen at send time — even if the template the board uses gets edited later, your historical copy doesn't change.

This matters because notices are sometimes the predicate to formal action: a violation notice can lead to a fine, an account notice can lead to a lien. The board (and any future board) can always look back and see exactly what was communicated to you, and you can see it too.