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Terms of Service

Last updated May 20, 2026

These Terms (also called the “Member Agreement”) set the rules for using neighbors.fyi: who can join, what behavior is expected of residents, what happens if those rules are broken, and the standard legal protections every party needs in place. By signing in, you agree to them.

Please read Section 17 carefully. It contains a mandatory arbitration agreement and a class-action waiver that affect your legal rights.

1. Overview & platform role

neighbors.fyi (“we,” “our,” “the platform”) provides a private community portal for HOAs, condos, co-ops, and residential neighborhoods. Each community lives at its own subdomain and is accessible only to verified residents of that community. These Terms apply to your use of any neighbors.fyi community subdomain and the marketing site at neighbors.fyi.

Your community’s board or HOA documents may impose additional rules (bylaws, CC&Rs, house rules). Those govern the community’s offline conduct and may be enforced by the board within the portal. These Terms govern the platform itself.

neighbors.fyi is an interactive computer service under 47 U.S.C. § 230. We host content created by residents. We are not the publisher or speaker of resident content. We do not pre-screen resident content for accuracy, legality, or appropriateness. We exercise editorial discretion in good faith to remove or restrict access to material we consider objectionable, and we are protected under Section 230(c)(2)(A) for those discretionary decisions, whether we choose to act on a specific piece of content or not.

Support access. To provide support, troubleshoot problems, set up integrations (such as payments or calendar), or maintain and operate the service, authorized neighbors.fyi staff may access your community, including signing in with administrative access on your behalf. We do this only as needed to run the platform and help your community. Every such support session is recorded in your community’s audit log, and the community’s primary contact is notified by email when one begins, so the access is transparent and reviewable. Questions about support access can be sent to hello@neighbors.fyi.

2. Eligibility & verification

To use neighbors.fyi, you must be at least 13 years old and an actual resident, owner, or board-authorized delegate of the community you’re trying to join. By creating an account you represent that:

  • The name, email, and residential address you provide are accurate and current.
  • You are not creating the account on behalf of a person who has been removed from the community.
  • You are not creating multiple accounts to evade moderation or to inflate your influence in polls, votes, or community discussions. One person, one account.
  • You will not transfer, share, or sell your account credentials to anyone else.

Community administrators may require additional verification (proof of ownership or residency) before granting access, and may revoke access if verification cannot be completed. Misrepresenting your identity, residency, or eligibility is grounds for immediate account termination.

3. Your account

You are responsible for keeping your password (or third-party sign-in credentials) confidential. You are responsible for activity that occurs under your account. Notify us at hello@neighbors.fyi and your community administrator immediately if you suspect unauthorized access.

We may require multi-factor authentication for sensitive roles (board members, admins) or for accounts that show signs of compromise.

4. Community standards

Residents talk to their actual neighbors here, not anonymous strangers. The whole product depends on that being true. The following are non-negotiable:

  • Treat your neighbors with respect. Disagree civilly. The bar is higher here than in a Facebook group because the person on the other end lives across the street.
  • No harassment. No personal attacks, slurs, hate speech, or targeted intimidation.
  • No doxxing or stalking. Don’t publish another resident’s home address, phone, workplace, license plate, or family-member information without their consent.
  • No threats. No threats of violence, property damage, legal harm without basis, or any form of retaliation.
  • Stay on-topic for community life. Local discussion, events, services, and matters relevant to your community are welcome. National political organizing, religious recruitment, MLM pitches, and the like are not.
  • Don’t spam. No repeated promotional posts, no chain messages, no broadcast direct messages to neighbors who didn’t ask to hear from you.

5. Reporting a violation

If you see content or behavior that violates these Terms, report it to your community administrators through the in-product report link on the offending content (when available) or via email to your community’s admin alias. For platform-level concerns (impersonation of neighbors.fyi staff, security issues, child-safety incidents, anything your community’s admins are unable or unwilling to address), email hello@neighbors.fyi.

Include the URL of the content, the user involved if known, and a short description of the problem. Reports concerning copyright infringement should follow the DMCA procedure in Section 8 instead.

6. Prohibited conduct

You may not, and you may not allow anyone else using your account to:

  • Post unlawful, fraudulent, defamatory, discriminatory, obscene, or sexually explicit content.
  • Impersonate another resident, a board member, an HOA official, or any neighbors.fyi staff member.
  • Attempt to view, copy, or interact with content belonging to a community you’re not a verified resident of.
  • Scrape, harvest, or extract member directories, contact lists, vendor recommendations, or other neighbor information out of the platform, whether through automated tools or through manual copying. The directory exists so neighbors can reach each other inside the community. It is not a marketing list, a sales lead source, or a research dataset.
  • Use automated tools (bots, scrapers, headless browsers, request crawlers, user-agent spoofing, login simulators) to interact with the platform, except through APIs we have explicitly published and authorized you to use.
  • Use any content accessed through the platform to build, train, populate, or operate a competing product, an off-platform marketing list, or a machine-learning model.
  • Resell, sublicense, or otherwise commercially exploit access to the platform or content posted by other residents.
  • Upload viruses, malware, or any code intended to disrupt the platform.
  • Probe, scan, or test the security of any neighbors.fyi system or attempt to bypass authentication, rate limits, or access controls.

Accessing or attempting to access the platform in a way that exceeds the authorization granted in these Terms may violate the U.S. Computer Fraud and Abuse Act (18 U.S.C. § 1030) and equivalent state and foreign computer-misuse laws. We reserve the right to report serious or repeated violations to law enforcement.

Unauthorized scraping, harvesting, or off-platform use of resident or community data causes harm that is difficult to quantify in money. You agree that any such use causes irreparable injury to neighbors.fyi and to the affected community, that we are entitled to seek injunctive relief without the need to post a bond or prove actual damages, and that you will be liable for liquidated damages of at least fifty U.S. dollars (US$50) per record improperly accessed or extracted, in addition to any actual damages we can prove.

7. Your content & license

You own what you post. Posting text, photos, votes, or other content on neighbors.fyi does not transfer copyright or any other ownership right to us.

To run the platform on your behalf, you grant neighbors.fyi and your community a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, transmit, and distribute that content solely:

  1. Within your community’s private portal, to other verified members who already have permission to see it under your community’s settings.
  2. To deliver platform features you’ve asked for (sending an email digest, generating a PDF receipt, including your event RSVP on the community calendar).
  3. To create backups and audit trails the platform requires for security and continuity.

This license ends when you delete the content, except where retention is required by law or where another resident has already taken an action that depends on the content (for example, a payment receipt referencing a past message).

Your representations and warranties. You represent and warrant that, for any content you upload or post:

  • You created it, or you have the necessary rights and permissions to share it.
  • It does not infringe any third party’s copyright, trademark, trade-secret, privacy, publicity, or other rights.
  • You have permission from any identifiable person whose face, voice, or private information appears in it.
  • It does not violate any law or these Terms.

We respect the copyright of others and expect residents to do the same. We respond to clear notices of alleged copyright infringement that comply with the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512).

8.1 Filing a takedown notice

If you believe content posted on neighbors.fyi infringes your copyright, send a written notice to the designated agent listed below. To be effective under § 512(c)(3), your notice must include all of the following:

  1. A physical or electronic signature of a person authorized to act on behalf of the copyright owner.
  2. Identification of the copyrighted work claimed to have been infringed.
  3. Identification of the material claimed to be infringing, with enough detail (a URL, a screenshot, a path within the platform) for us to locate it.
  4. Your contact information: name, mailing address, telephone number, and email address.
  5. A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
  6. A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

8.2 Designated agent

DMCA Designated Agent
The Platform Administrator, neighbors.fyi
Email: hello@neighbors.fyi
A postal address and telephone number for service of notices are available on request via the email above. neighbors.fyi will register the designated agent with the U.S. Copyright Office at dmca.copyright.gov as required by 17 U.S.C. § 512(c)(2).

8.3 Counter-notice

If your content was removed in response to a DMCA notice and you believe the removal was a mistake or misidentification, you may send a counter-notice that satisfies 17 U.S.C. § 512(g). It must include your signature, identification of the removed material and its prior location, a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake, your name, address, and phone number, and your consent to the jurisdiction of the federal district court for your judicial district (or, if outside the U.S., the federal district court for the Southern District of Florida).

8.4 Repeat-infringer policy

We will terminate the accounts of users we determine, in appropriate circumstances, to be repeat infringers of copyright. This satisfies 17 U.S.C. § 512(i)(1)(A).

8.5 Misuse of the DMCA process

Submitting a false notice or counter-notice is a federal offense and may expose you to liability under 17 U.S.C. § 512(f) for damages, costs, and attorneys’ fees.

9. Marketplace, vendors & listings

The platform includes resident-facing features (the Marketplace and the Vendor Directory) where neighbors can buy, sell, lend, borrow, or recommend goods and services within their community. The following rules apply.

9.1 neighbors.fyi is not a party to transactions

All transactions take place directly between residents. neighbors.fyi is not a party to any sale, exchange, rental, service engagement, or other transaction initiated through the platform. We do not host escrow, hold funds, verify the identity of buyers or sellers, inspect goods, vouch for the quality of services, or guarantee performance, payment, or delivery.

You acknowledge that all transaction risk is yours. neighbors.fyi has no liability for any dispute, injury, property damage, financial loss, or other harm arising from any resident-to-resident transaction, including transactions arising from the Marketplace or the Vendor Directory.

9.2 What may be listed

Personal-property items (used household goods, sporting equipment, electronics, furniture, kid gear), casual services offered between neighbors (pet sitting, lawn care, tutoring), lending or borrowing of personal items, and free-to-give-away items. The Marketplace is meant for incidental neighbor-to-neighbor exchange, not for operating a business out of the platform.

9.3 What is prohibited

The following listings, advertisements, and transactions are not allowed:

  • Real estate sales. Listings to sell, transfer, or finance residential or commercial real estate are prohibited. Real estate is regulated by federal and state law (RESPA, the Fair Housing Act, state real estate licensing rules), and the platform is not designed to host that activity.
  • Short-term rentals (STRs). Advertisements for Airbnb-style, VRBO-style, or any other transient or vacation rental of a residence are prohibited. Many HOAs and local governments restrict STRs by ordinance; in any case, the platform will not be used to promote them.
  • Multi-level marketing (MLM) and similar schemes. Recruitment for, or sales through, MLM, pyramid, network-marketing, or referral-chain businesses are prohibited, regardless of the product being sold.
  • Regulated or illegal goods. Firearms, ammunition, alcohol, tobacco and vaping products, cannabis (in any jurisdiction, regardless of local legality), controlled substances, prescription medications, fireworks, hazardous materials, live animals, counterfeit goods, stolen property, and any item or service that is illegal where the listing originates or where the buyer is located.
  • Adult content and services. Sexually explicit content, escort or dating services, and similar offerings.
  • Commercial-scale business operations. Use of the Marketplace as a primary sales channel for a business operated out of a residence (for example, a wholesale-quantity reseller, an unlicensed home daycare, or a regulated profession) is prohibited.
  • Solicitations and pitches. Mass solicitations for political campaigns, religious recruitment, charitable fundraising not authorized by the community’s board, and similar broadcast appeals.

We may remove any listing that violates this section without prior notice, and may terminate accounts that repeatedly violate it.

9.4 Vendor Directory

The Vendor Directory lists contractors and service providers recommended by residents. Listings are resident opinions, not vetted endorsements by the community’s board, the HOA, or neighbors.fyi. Decisions about whether to engage any listed vendor are yours alone.

If you recommend a vendor in which you have any financial interest (you own the business, you receive a referral fee or kickback, you are an employee, or a family member benefits), you must disclose the relationship in the recommendation. Undisclosed material connections may violate the Federal Trade Commission’s endorsement guidelines and these Terms.

9.5 Taxes

You are responsible for any sales, use, income, or other tax obligations arising from your transactions on the platform. neighbors.fyi does not collect, withhold, or remit taxes on your behalf and does not provide 1099 or similar tax reporting to you or to any tax authority for resident-to-resident transactions.

10. Dues, fees & payments

If your community has enabled online dues collection, you may pay through the platform using a debit card, credit card, or ACH bank transfer processed by Stripe. By submitting a payment you authorize the charge.

  • Refunds, reversals, and waivers are at the discretion of your community’s board or HOA. neighbors.fyi processes refunds when an authorized community administrator initiates one. We do not resolve disputes about what dues you do or don’t owe. That’s between you and your HOA.
  • Auto-pay subscriptions are cancellable at any time from your dues page. Cancellation takes effect at the end of the current billing cycle.
  • Estoppel and similar one-time-fee transactions are non-refundable once the requested document has been issued.
  • A small platform fee may be added to certain transactions. It will always be displayed before you confirm payment.

11. Moderation & termination

Community administrators are empowered to remove posts, archive channels, time out or ban residents who violate the standards in Section 4 or the rules in Section 6. Every moderation action is recorded in the community’s audit log.

In addition, neighbors.fyi reserves the right to remove content, suspend, or permanently terminate any account that:

  • Violates these Terms.
  • Is involved in fraud, harassment, doxxing, or threats against another resident.
  • Presents a security risk to the platform or other communities.
  • Is required to be removed by a valid legal process.

We may take these actions without prior notice when an immediate safety, security, or legal concern warrants it. For lesser violations we will typically notify the account holder first and give them an opportunity to respond.

Our decisions to act, or not act, on a particular piece of content or account are discretionary actions protected under 47 U.S.C. § 230(c)(2)(A). We are not required to remove any specific content, and we are not liable for content we elect to leave up.

You may close your account at any time from your profile settings. See the Privacy Policy for what happens to your data after closure.

12. Privacy

Our Privacy Policy explains what data we collect, how we use it, and the rights you have over it. By using the platform you also agree to that policy.

Residents may share links to external sites, vendor websites, or third-party services. We do not review, endorse, or take responsibility for the content or practices of any third-party site or service. Use your judgment, and do not enter personal or payment information into external sites unless you trust the operator.

14. Disclaimers

The platform is provided “as is” and “as available.” To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, non-infringement, title, and any warranty arising out of course of dealing or usage of trade.

We do not warrant that the platform will be uninterrupted, error-free, or secure against every possible attack, or that information posted by other residents will be accurate, complete, or trustworthy. We are not the publisher of resident content (Section 1). Resident-to-resident interactions, including transactions in the Marketplace and engagements with vendors listed in the Vendor Directory, happen between residents directly and are not our responsibility.

We do not provide legal, financial, tax, real-estate, medical, or property-management advice. Information in your community’s documents, financial reports, or board communications is the responsibility of your community. Nothing on the platform creates a fiduciary, agency, advisory, or professional relationship between you and neighbors.fyi.

15. Limitation of liability

To the maximum extent permitted by applicable law, in no event will neighbors.fyi, its officers, employees, contractors, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost data, business interruption, loss of goodwill, or damages arising from your use of (or inability to use) the platform, even if we have been advised of the possibility of such damages.

Our total cumulative liability to you for any claim arising out of or related to your use of the platform will not exceed the greater of (a) one hundred U.S. dollars (US$100), or (b) the total fees you have paid to neighbors.fyi in the twelve months preceding the event giving rise to the claim.

Time to bring a claim. Any cause of action against neighbors.fyi must be brought within one year after the cause of action accrues, or it is permanently barred. This limitation does not apply where it conflicts with mandatory law in your jurisdiction.

Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent applicable law does not allow such limitations, the limitations above will apply to the greatest extent permitted, and other terms of these Terms will continue in full effect.

16. Indemnification

You agree to indemnify, defend, and hold harmless neighbors.fyi and its officers, employees, and affiliates from any claim, demand, loss, or damages, including reasonable attorneys’ fees, arising out of (a) your violation of these Terms, (b) your misuse of the platform, (c) your infringement of any third party’s rights, or (d) your content posted on the platform. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense.

17. Dispute resolution & arbitration

Please read this section carefully. It affects your legal rights.

17.1 Informal resolution first

Before filing a formal claim, you agree to try to resolve the dispute with us informally for at least 60 days by sending a written notice describing the claim to hello@neighbors.fyi. We will do the same before filing any claim against you. The 60-day period is a precondition to formal action.

17.2 Binding arbitration

If we cannot resolve a dispute informally, you and neighbors.fyi agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the platform will be resolved by final and binding individual arbitration, not in court. The arbitration will be conducted by JAMS under its Streamlined Arbitration Rules then in effect. Arbitration will be conducted in Broward County, Florida, by a single arbitrator. The arbitrator has exclusive authority to resolve any dispute about the scope, enforceability, or interpretation of this arbitration agreement.

The Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., governs the interpretation and enforcement of this arbitration agreement.

17.3 Class-action waiver

You and neighbors.fyi agree that each party may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of representative or class proceeding. If a court determines that applicable law precludes enforcement of this class-action waiver as to any particular claim, that claim (and only that claim) will be severed and brought in a court of competent jurisdiction in accordance with Section 18; all other claims will remain subject to arbitration.

17.4 Opt-out

You may opt out of the arbitration agreement and class-action waiver in Sections 17.2 and 17.3 by sending a written notice to hello@neighbors.fyi within 30 days after you first accept these Terms or after we materially amend Section 17, whichever is later. Your notice must state that you are opting out of arbitration and include your name, the email associated with your account, and your community subdomain. Opting out only affects Sections 17.2 and 17.3 and does not affect any other part of these Terms.

17.5 Exceptions

Notwithstanding the foregoing, either party may bring an individual action in small-claims court for disputes within its jurisdiction. Either party may also seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual-property rights, prevent unauthorized scraping or access, or address violations of Section 6.

18. Governing law & venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute that is not subject to arbitration under Section 17 (or that has been carved out under Sections 17.4 or 17.5) will be resolved exclusively in the state or federal courts located in Broward County, Florida. You and neighbors.fyi consent to the personal jurisdiction of those courts and waive any objection based on inconvenient forum.

19. General provisions

19.1 Entire agreement

These Terms, together with the Privacy Policy and any community-specific rules adopted by your community’s board, constitute the entire agreement between you and neighbors.fyi concerning the platform and supersede any prior agreements.

19.2 Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

19.3 No waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of neighbors.fyi.

19.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to an affiliate, in connection with a merger, acquisition, sale of assets, or by operation of law, on notice to you. Any attempted assignment in violation of this section is void.

19.5 Notices

We may provide notice to you by email to the address on your account, by in-product notification, or by posting to your community’s administrative dashboard. You consent to receive legally required notices electronically under the U.S. Electronic Signatures in Global and National Commerce Act (the E-Sign Act).

Legal notices to neighbors.fyi must be sent to hello@neighbors.fyi. A postal address for service is available on request via that email.

19.6 Force majeure

Neither party is liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including natural disasters, acts of war or terrorism, civil unrest, labor actions, internet or telecommunications failures, governmental action, public-health emergencies, or failures of third-party infrastructure providers.

19.7 Survival

The provisions of these Terms that by their nature should survive termination (including, without limitation, Sections 6, 7, 8, 9, 12, 14, 15, 16, 17, 18, and 19) will survive any termination of your account or these Terms.

19.8 Headings

Section headings are for convenience only and have no substantive effect.

19.9 Reservation of rights

All rights not expressly granted to you in these Terms are reserved by neighbors.fyi and its licensors.

20. Changes to these terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. For material changes (anything that broadens what you’re agreeing to or limits your rights), we will notify community administrators at least 30 days in advance so residents have a chance to review. Your continued use of the platform after the effective date constitutes acceptance.

If you do not agree to a material change, you may stop using the platform and close your account before the change takes effect.

21. Contact us

Routine questions: send a message via the contact form.

Legal notices, DMCA notices, arbitration opt-outs, and any other matter referenced in these Terms: hello@neighbors.fyi.