What’s new.

• Plan and Billing now tells you where your subscription actually stands. If you are on a free trial you see how many days are left and the date it ends, so nothing about billing is a surprise. If you have cancelled, you see the date your community would be archived and how long you have to change your mind, and if you cancelled during a trial it says plainly that you were never charged.

• Chat search now looks inside messages, not just channel names. Type in the search box above the chat tabs and you get matching channels and neighbors as before, plus the actual messages that mention what you typed, newest first and labeled with where they came from. Click one and the conversation opens right at that message with the neighboring messages around it, even if it was months ago, and the results stay up so you can check the next one without retyping. One search covers both community channels and your direct messages, and it only ever shows what you already have access to.
• Resident data and deletion requests now track their own response deadline. Privacy law gives you a fixed window to answer, so each request in the admin queue shows the date it is due and how long is left, requests closest to their deadline sort to the top, and anything past due is called out at the top of the page.
• You are protected from paying dues twice. If the same charge somehow gets paid more than once, for example from two browser tabs left open, the portal now spots the extra payment and refunds it automatically, and lets your board know it was handled.
• Paying dues by bank transfer is clearer now. Because a bank payment takes a few business days to clear, the charge shows a "Payment processing" status while it does, instead of looking unpaid and tempting you to pay again. And if a bank payment does not go through, we email you right away with a link to try again.
• Boards can now pass the online processing fee to residents at checkout, and it is fair by design: debit cards are never charged the fee, bank payment stays the lowest-cost option, and residents see the exact fee for their payment type before they pay.
• Communities that collect payments outside the portal now get the same clear experience everywhere. If your board takes payment by check or through a management portal, residents see your payment instructions and a link to pay on violation fines and architectural review fees, not just on dues, so every bill tells them what to do next. The Payments page, which gathers dues, fines, and fees in one place, now works for these communities too. And admins can mark an architectural review fee paid once a check comes in, so the request closes out properly.
• Boards now control which payment methods residents can use online. Bank payment is always available, and you can add cards and wallets like Apple Pay, Google Pay, Cash App Pay, and Amazon Pay. Turning cards off never cancels existing auto-pays, and you can email affected residents a link to switch to bank payment.
• The email digest got a cleaner, easier to scan look. Every item now links straight to that announcement, poll, event, or request in your portal, request updates show their status chip on one line, the header shows the dates covered, and announcement previews keep their line breaks and lists.
• Your emails now match your community. Invites, password resets, receipts, the estoppel certificate, and the daily and weekly digest all pick up your chosen portal background color and brand accent, so what lands in a resident inbox looks like your portal instead of a generic notice.
• You can now reach the neighbors.fyi team without leaving your portal. Admins get a Contact support option in the Get help menu (the question mark, top right) that opens a panel right where you are, so you never lose your place. Attach screenshots by dragging or pasting them in (up to five, so you can show each step), on your first message and on any reply, and we automatically see what page you were on so we can help faster. Track status and read our replies on the Support page under the Admin menu, now a clean list you click into rather than a stack of cards. Whenever we reply you get both an email and a notification in your portal, each linking straight to the ticket so you land right on our answer.
• Setting up your community map is smoother. The moment you open it during setup we sketch a suggested boundary around your homes, framed and ready to drag, reshape, and confirm. You are never stuck on it either: you can move on to inviting neighbors whenever you like. And if you step away mid setup, your dashboard shows a clear card to pick up right where you left off.
• Delegated admin roles now show up where you work. When you give a neighbor a scoped role like Treasurer, Communications lead, or ARC chair, the tools that come with it appear right in their sidebar and in menu search, so they can get straight to their part instead of waiting on a link. And the members list now marks who holds a delegated or elevated role, so an admin can see who can do what at a glance.
• The full audit log is now part of the Community plan. Every action is still recorded on every plan, so your complete history is waiting the day you upgrade. And on any plan you can always see what neighbors.fyi support has done in your community, so there is a record of our activity no matter your tier.
• Events now show at a glance whether they were posted by the HOA or hosted by a neighbor, both on the map pin and in the event details.
• The community map now groups amenities, events, and issues into count bubbles when you zoom out, the same way homes already did. Click a bubble to zoom in and spread the pins out.
• The calendar now holds a steady height as you switch months and toggle filters. A busy day shows a few items plus a "+N more" link instead of stretching the row, so even a six-week month fits on screen.
• Community Issues now has a priority filter (Urgent, High, Medium, Low) next to the status filter, so you can focus on what needs attention first.
• The amenities page now has a search box to find a space quickly once the list grows.
• You can now set up recurring events. When you add an event, choose how it repeats (daily, weekly, monthly on the second Tuesday, or a custom pattern) and it puts the whole series on the calendar at once. Editing or deleting a repeating event lets you pick whether it applies to just that one, this and all later ones, or the entire series.
• You can now hand off a community. Site Settings has an Account Owner section where the current owner can transfer the account to another admin. The new owner confirms the payment method as part of accepting, so the person stepping away is not left paying. No one to hand it to? There is a Close community option instead. And the account owner cannot accidentally delete their account and leave the community without an owner.
• Admins can now add chat channels, and whole new channel categories, right from the chat page using the plus button next to the channel search box. And everyone gets that search box to find a channel quickly once the list grows.
• The Maintenance page is now Community Issues: report something that needs attention in the neighborhood, like a broken light or a pothole, and by default the whole community can see it so nothing gets reported twice. Your name stays private to the office. Need something personal instead, like a decal or guest pass? That is what Resident Services is for.
• Community issues and events now have discussion threads: neighbors can chime in right on the report or event, confirm they have seen an issue, or coordinate who is bringing what to a get-together. For a lost pet, someone can finally reply I found them. New replies notify the people involved.
• The Community Map moved up into the Community section of the menu, next to Home, since it is really a place to explore your neighborhood rather than a management tool.
• The community map is now included on every plan. On the Neighborhood plan you get the base map: your streets, homes, and neighbors, with issue and event pins. Community and up add the amenities layer, so you can place amenities on the map and let neighbors book them right there.
• The Welcome Kit and Community Issues now sit in the Community section of the menu, next to the map, so the things neighbors use day to day are grouped together instead of tucked under the HOA and Get help sections.
• Admins now get the Coming Up list too: the admin calendar shows the same three month agenda rail residents see, and clicking an item jumps straight to that event, even in a future month.
• The dashboard now keeps an eye on community issues: an Open issues count in the at a glance row, and new reports appear in the community feed so you can see what neighbors have flagged without opening the map.
• Admins and residents now share one calendar. Admins get the same modern layout residents see (agenda rail plus a detail panel for each event) with their tools built in: a New event button, and Edit, Announce, and Delete right in the event panel with full RSVP tallies.
• Satellite view on the community map: a new toggle switches between the styled map and real aerial imagery, with street names kept visible so it is easy to stay oriented.
• Moving a map pin is now a drag: when you move an amenity, report, or event, just drag the pin to its new spot (clicking the new spot still works too).
• Admins can edit an amenity straight from its card on the map: click the pin, then the pencil. No need to open the Edit Map panel first.
• Amenities now link to the map: a Show on map button on the amenities page takes you right to that amenity, centered and selected.
• Selecting a pin now slides the map over so the pin stays visible next to its details panel instead of hiding behind it.
• Switching between items while a details panel is open is now a single click, with a quick animation to show the panel updated.
• The amenities admin view is now a clean list: click an amenity to view, edit, or remove it in a side panel, matching how community issues and violations work.
• You can now edit a map report you posted: open your alert pin, tap the pencil, and update the description or move the pin. Staff can do the same for any open report.
• Setting up a new community now feels as rewarding as joining one: admins get the same step-by-step progress celebrations residents see during onboarding, and the Getting Started card stands out so it is clear where to begin.
• If your pet goes missing, report it right from its card: one tap posts an urgent alert on the community map at your home with its photo and details, neighbors can confirm sightings, and lost pet alert subscribers are notified. Tap Mark found when they are home safe.
• New-community setup now offers day one content right in the welcome flow: a checkbox seeds the starter announcement, chat thread, and poll, and an optional board meeting picker puts the next 12 meetings on the calendar automatically.
• The admin home now shows a community adoption scoreboard: how many households are linked, who was active this week, and open invites, one tap from the full adoption tools.
• Vendor recommendations now appear in the directory instantly, no waiting on board approval. It is your word-of-mouth, so you can also edit or remove your own recommendation any time. Admins are notified of new listings and can hide anything that gets reported.
• Map event cards now show everything the calendar does: RSVP with going and maybe counts, the flier, agenda, photos, community discussion, and a link to the full calendar entry. Admins can also edit, announce, and delete events straight from the map.
• Admins can now pin an event to the community map right from the event form: pick an amenity from the dropdown to anchor the event there, or expand the mini-map and click to drop a pin anywhere in the community.

Billing you can manage yourself

• New community map: a live, tappable map of your neighborhood. Homes, amenities, events, and reported issues show as clear color-coded pins. Search or filter by type, toggle layers on and off, and tap any pin for details.
• Report a problem right from the map: drop a pin where you see an issue like a broken light or an overflowing bin, add a photo, and neighbors can tap "I see this too" to confirm it. Reports flow straight into Community Issues for the crew to handle.
• Host a community event on the map: residents can place a block party, yard sale, or meetup on the map, and neighbors can RSVP right there.
• A "Happening now" strip on the map highlights recent reports and events starting soon, and you can subscribe to be notified when neighbors report new issues in the categories you care about, like landscaping.
• Admins can set up the community map right on the map: draw your community boundary and drop amenities by type (pool, clubhouse, gym, and more). The Getting Started checklist now guides the full arc, from naming your community to building out its map.
• Browse the map as a list: a new List button opens everything grouped by type (issues newest-first, plus amenities and events, each a quick tap to its pin), so you can find a place by name or see what is new on a busy map without hunting for the right pin. Selecting a reported issue now also shows when it was reported.
• New Launch Kit for admins: one click fills a brand-new community with a pinned welcome announcement, an introduce-yourself chat thread, and a community events poll, so residents joining on day one find a living portal instead of empty pages.
• New Getting Started checklist on the Admin Panel: the steps that take a community from empty to lived-in (add properties, invite residents, upload documents, set up dues, and more), each checking itself off automatically as it gets done. Admins also see setup progress at a glance right on their home dashboard.
• Inviting your neighbors is now guided: the adoption page leads with a print-ready flier and a one-tap join link, and you can email your whole neighbor list an invite at once (paste the addresses or upload a CSV). An Invited list tracks who got an invite and who has actually joined, so you can resend to anyone still missing, and a progress bar shows how many homes have joined.
• Bringing your neighborhood online is now nearly one click: upload your resident roster during setup (just addresses, plus names and emails if you have them), and everyone with an email gets an invite that lands them on a signup with their name, email, and home already filled in, so they just pick a password. Your Adoption page shows everyone from your roster ready to go, and you hit Invite everyone once. No emails in your list? You can still invite by flier or link anytime.
• Community owners can now change their subscription tier and billing cycle right from Settings, with a clear before/after price preview so there are no surprises.
• Your current plan, price, and household count are shown at a glance, and plan changes prorate automatically.
• New communities start with a ready-made Welcome Kit scaffold instead of a blank page, and Community-plan admins can import a full HOA starter kit (dues, architectural, maintenance, amenities, and more) with one click.
• You can now post photos to a general Community album without tying them to a calendar event, so there is always somewhere to share everyday pictures.
• Menu search now finds every page you can open, not just the ones listed in the menu: admin tools like Adoption, plus your profile, notifications, and messages, are all a quick search away. Results stay limited to what your role can access.
• New residents get a friendly "Let's get you settled in" card on their dashboard that walks through a few first steps (add a photo, read the Welcome Kit, set notifications, say hello) and checks each one off as they do it, then tucks itself away once they are set up. As they finish each step, a little congratulations pops up wherever they are, with what is left and a shortcut to the next one, so they never have to hunt back to the dashboard to see their progress.
• New Text size setting in the Appearance menu (top right): pick Small, Default, or Large, saved to your account so it follows you on every device. The app now reads a little larger by default for easier reading. Light and dark mode moved into that same Appearance menu to keep the controls together.
• Notification preferences now have master switches: flip all map alert categories or all chat channels on or off at once instead of toggling them one by one.
• The calendar got a big upgrade: a Coming Up agenda now sits beside the grid listing everything over the next three months, grouped by day with today at the top. Click a day to jump the agenda there, and click any event to open its full details in a side panel, with RSVP right up top, the flier and photos, and a View on map link for events happening at a spot on your community map.
• Empty pages now invite you in: the marketplace, pets, photos, vendors, and polls pages each offer a one-tap "Be the first" button that opens the right form instead of a dead end.
• New Adoption page for admins: see how many households have joined, who is active each week, which features get used, and which properties are still unclaimed, with a one-click invite for each.
• Printable invite flyer: one click generates a PDF with your community name and a QR code to your signup page, ready to post on doors and bulletin boards for households without an email on file.
• Roster imports now link members to their properties automatically when addresses match, so dues, compliance, and adoption tracking work from day one. Condo units are matched too, and you pick the household when an address is shared.
• The Adoption page now shows weekly activity momentum and a Top Contributors list, so boards can see engagement trending over time and spot their most active neighbors for committees and volunteer roles.
• Announcements just got easier to write: pick from a library of ready-made templates (pool opening, dues reminders, hurricane prep, board meetings, welcome messages, and dozens more) and the form fills in with your community name. Edit and post in seconds.
• The weekly email digest now highlights the newest marketplace listings and recently added neighborhood pets, giving residents more reasons to check in.
• You can now reuse a past announcement as the starting point for a new one: click the copy icon on any announcement and the composer opens prefilled, ready to tweak and post. Great for recurring notices.
• The weekly digest now welcomes new neighbors who have recently joined, with a quick way to say hello. Residents who prefer a quiet arrival can turn this off in their profile privacy settings.
• Admins can now welcome a new resident in one click: open their member profile and choose Welcome, and a friendly announcement is drafted and ready to post.
• Documents now support folders: organize records into nested folders (for example by year) alongside the existing categories, with breadcrumbs to navigate. Great for communities bringing in years of files. Folders are optional, so nothing changes if you do not use them.
• Find documents fast: search every document by title, sort by name, document date, or upload time, and tag each file with its own date (like the meeting or fiscal date) so older records sort correctly.
• Bringing in years of records is now quick: upload many documents at once into a folder, and select multiple files to move them into a folder, or delete them, together.
• Documents are faster to get around: folders expand right in place to show the files and subfolders inside them, the search bar shows matching files as you type and jumps you straight to one in its folder, and the category filters narrow the view instantly without reloading.
• Click any document to preview it in a side panel, with details and quick actions, without leaving the page or opening a new tab. Open or download is still one click away when you need the full file.